Warranty
The relevant legal warranty period is 12 months. We go one better and cover all products with a 24 month warranty. Outside of our standard 24 month warranty we also offer lifetime crash replacements (see crash replacement below). If you have a warranty issue, please send a copy of the invoice, photos and a short description of the damage to customerservice@schmolke-carbon.com and we will get back to you within 48 hours.
Crash replacements
If you need a crash replacement, please send a copy of the invoice and a short description of the damage and photos to customerservice@schmolke-carbon.com and we will get back to you within 48 hours.
In the event of irreparable damage, (e.g. through accident) we guarantee a lifetime crash replacement discount on the current list price when purchasing a new Schmolke Carbon product as a replacement. The discount depends on the product age. Please include the proof of purchase when claiming your crash replacement.
|
product age |
up to 12 months | 13 – 24 months |
lifetime |
|
discount on the current list price |
50% | 30% |
15% |
The claim must be made directly against Schmolke Carbon. Upon claiming under this arrangement, your irreparable Schmolke Carbon product automatically becomes our sole property without compensation. We will ensure proper and environmentally friendly disposal. Please always send us your damaged Schmolke Carbon product with adequate postage. Unpaid shipments will not be accepted and will be returned to the sender! Please send damaged wheels without tyre or sprocket cassette!
