FREQUENTLY ASKED SCHMOLKE CARBON QUESTIONS
Available on backorder
when products are shown as “available on backorder” this generally means that these items are not in stock. The general production lead time for these items is 3 weeks. For urgent orders please send us an email and we will seek to find a solution for you.
1k, 3k, UD weave – what is the difference?
Over the last couple of years marketing people have used terms such as 1K or 3K when writing about carbon. This specifies the number of miniscule fibres (filaments) used in one roving. 1K stands for 1000 filaments, 3K for 3000 and so on. These rovings are then biaxially interwoven to make a carbon fabric. The differences between the fabrics are mainly in the looks. 3K has about 4mm squares and 1K only 2mm. Schmolke Carbon bars and seatpost are made with 1K and the bigger rims with 3K to get the best optic. UD stands for Unidirectional meaning that all fibres follow the same direction and are not cross-woven resulting in a cleaner look but also slightly heavier weight.
Are the prices shown in the webshop excluding VAT?
Prices in the webshop are shown to match your location. If you live outside the European Union, all prices are shown excluding VAT. If you live inside the European Union the German Value Added Tax is included in the shown prices. To make sure that the webshop has your correct location please go to the shopping cart and check your location via the “CALCULATE SHIPPING” button. This is also how you can adjust your location if needed. All prices will then be updated to your location once you click “UPDATE TOTALS”button.
How do you ship the orders?
All European orders are shipped with DPD. Non-European orders ship with UPS and FedEx. Please note: If FedEx and UPS are not an option for you please let us know in the comment section when placing your order and we will make you an offer for alternative shipping service providers.
Do you ship to my country?
We ship worldwide. However, for better and quicker customer service the countries listed below are serviced directly by our local distributors.
Please refer to the links below to place your order:
- Australia: https://bspokevelo.com.au
- Singapore: https://www.thebikesettlement.com
- USA: https://www.velo-italia.com/
- Italy: Email to team@bikepassion-gmbh.de
Does Schmolke Carbon offer a product warranty?
The relevant legal warranty period is 12 months. We go one better and cover all products with a 24 month warranty. Outside of our standard 24 month warranty we also offer lifetime crash replacements (see crash replacement below). If you have a warranty issue, please send a copy of the invoice, photos and a short description of the damage to customerservice@schmolke-carbon.com and we will get back to you within 48 hours.
Do you offer crash replacements?
If you need a crash replacement, please send a copy of the invoice and a short description of the damage and photos to customerservice@schmolke-carbon.com and we will get back to you within 48 hours.
In the event of irreparable damage, (e.g. through accident) we guarantee a lifetime crash replacement discount on the current list price when purchasing a new Schmolke Carbon product as a replacement. The discount depends on the product age. Please include the proof of purchase when claiming your crash replacement.
|
product age |
up to 12 months | 13 – 24 months |
lifetime |
|
discount on the current list price |
50% | 30% |
15% |
The claim must be made directly against Schmolke Carbon. Upon claiming under this arrangement, your irreparable Schmolke Carbon product automatically becomes our sole property without compensation. We will ensure proper and environmentally friendly disposal. Please always send us your damaged Schmolke Carbon product with adequate postage. Unpaid shipments will not be accepted and will be returned to the sender! Please send damaged wheels without tyre or sprocket cassette!
What does „SL” stand for?
“SL” stands for “super light”. For our seatposts and handlebars we use T800 quality fibres for this line of products, whereas other manufacturer’s carbon fibre parts usually make do with anything from T300 to T700. In addition to that we know how to build carbon fibre parts, these two factors combined lead to the combination of low weights and reliability we stand for.
What does “TLO” stand for?
“TLO” –” the lightest one”. For this line of seatposts and handlebars we simply use the best money can buy, that’s T1000 fibres. Their tensile strength is yet another 16% higher than that of the T800. In addition to that our TLO laminates use yet a more difficult layer structure. The combination results in numerous world record weights; lighter still than the SL without compromising either reliability or stiffness.
