Frequently asked questions


Are the prices shown in the webshop excluding VAT?

Prices in the webshop are shown to match your location. If you live outside the European Union all prices are shown excluding VAT. If you live inside the European Union the German Value Added Tax is included in the shown prices. To make sure that the webshop has your correct location please go to the shopping cart and check your location via the “CALCULATE SHIPPING” button. This is also how you can adjust your location if needed. All prices will then be updated to your location once you click “UPDATE TOTALS”button.

Do you offer crash replacements?

Outside of our standard warranty we also offer crash replacements. The crash replacement is determined case by case depending on product age. If you need a crash replacement please send a copy of the invoice and a short description of the damage and photos to and we will get back to you within 48 hours.

Could not find the answer you are looking for? Send us an email to and we will get back to you within 48 hours.